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Resources > Case Studies > Qantas achieves cost and time savings,accountability and retains self insurance status through a robust safety management system

Qantas achieves cost and time savings,accountability and retains self insurance status through a robust safety management system

Qantas is widely regarded as the world's leading long distance airline and one of the strongest brands in Australia. The Qantas brand is built on its strong safety record, and the Group’s strategy highlights safety as its first priority. Qantas’ safety reputation and commitment to world’s best safety practice and reporting is recognised worldwide, and safety is at the core of all Group activities.

When Brian Smith joined Qantas as Airport Services Safety Manager for Victoria, Tasmania, South Australia and Northern Territory, he inherited a paper-based system with Microsoft Excel spreadsheets and Access databases. Whilst these paper-based systems were capturing safety data, they were extremely complex and unintuitive. Performing every-day tasks such as carrying out audits and inspections, or tracking and monitoring corrective actions, was a huge drain on resources for the safety department and there was very little capacity to track accountability.

The implementation of an enterprise-class safety management system to reduce time and resource expenditure and increase accountability and tracking ability was essential. An additional driving force behind the decision was Qantas Airways status as a self-insured business.

Qantas completed an exhaustive selection process in late 2008 and selected RMSS.  The wizard-driven customisation tools meant that Qantas Airways was provided with a polished product to fit their exact requirements, existing processes and in-house terminology.

Qantas has seen many benefits from implementing the RMSS system. Having now had a robust safety management system in place since March 2009, Qantas’ Safety Department has seen a huge improvement in terms of fewer incidents and hazards.Prior to implementing the RMSS system, Brian’s team was finding that they weren’t able to track accountability, simply due to the large volume of data, the unintuitive nature of their excel and access databases, and with the sheer amount of time that was consumed by having the safety department perform all functions.

Having the RMSS system in place has also greatly assisted with decision making on where to spend money to reduce incidents and injuries. Previously, the Safety Department found it very difficult to pinpoint the core factors that were leading to injuries.

A core value of the RMSS system is the ability to drive accountability in the business, By getting the business to input into the system, and following up with corrective actions, the safety department was able to take a “helicopter” view of the overall safety position of the business, and have visibility of key safety issues. This has been a huge cost saving to Qantas, both in terms of resource saving and in terms of getting it right when it came to targeted safety programs. Lastly and very significantly, Qantas have also retained their self insurance status.


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